About Acura Maintenance
Founded in 1989,
Acura Maintenance Services
has risen from humble beginnings to become one of the most trusted names in the GTA’s janitorial services industry.
Linda Medeiros had more than 13 years of “hands-on” janitorial service and management experience with one of Toronto’s largest janitorial companies at the time she founded Acura.
With her background in servicing some of the most prestigious addresses in the city’s hospitality industry, she felt that many of the established janitorial firms were moving away from the personal touch that had made their reputations toward the dense layers of management that deflected accountability to the client.
Her idea was that superior service standards begin at the top while open and immediate accessibility to the top management of a company is the most vital asset it can present to its clientele. She promised her clients that she would always be accessible, every call taken, every need addressed immediately.
Several years later, that promise is still the foundation for everything we do! By industry standards, Acura isn’t so small anymore. We did add some more management to accommodate our tremendous growth. We are a company that can mobilize 30 general cleaners within a few hours if needed or provide the expertise for refinishing a marble lobby floor within a week for that special presentation ceremony. A great deal has changed.
One thing that hasn’t… you can still pick up the phone and call Linda anytime!
LEAN MEAN MANAGEMENT
- When hiring a cleaning concern, what is it exactly that the client pays for? Often, it is just as much for multiple layers of management as for the actual cleaning itself.
- Why is so much management needed in the janitorial services industry? Minimum wage. The truth is that workers earning minimum wage rates have nothing to look forward to from their jobs. Their satisfaction is low and so is the quality of their work.
- Many companies counter this with numerous managers who can keep an ever-present eye on the workers to ensure that the minimum of tasks is performed. This system, that takes money away from actual service and increases the costs incurred by the client, is considered a necessity.
- Acura has a better idea; less management means a living wage for workers. Workers who earn more take more pride in their jobs and stay at them longer. They have a deeper level of experience, are more pro-active, and perform their duties better with less need to be constantly “managed”.
- That’s not to say that they aren’t supervised! In fact, Acura has a number of working field supervisors who not only oversee the performance of on-site workers but can also roll up their sleeves and provide those little extras that make such a difference in the esthetics of “clean”.
- In the end, the client gets a better job for less money. As the client, isn’t that what you really want?